💕Warm Tips: Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item perfectly matches your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. All shipping costs (including shipping and returns) are to be borne by the customer, you, except for faulty product quality. And the item must be in its original condition and packaging to be accepted.
To start a return, please visit our "contact us" page or email email@example.com to get the shipping address before returning your product.
There are a few items that can’t be returned:
Any outbound shipping charges collected on the order will not be refunded. This includes:
If you receive the wrong item or it arrives damaged, do not unpack or install it. Please contact us so we can arrange for a replacement. Once you have installed the item, it cannot be returned.
Please Note: If you find massive damage to your product when you receive it, please contact us immediately to seek a replacement. If it takes more than five business days after delivery and no shipping insurance is purchased, we will no longer provide a free replacement for the entire set.
When you receive the package, please double-check the following when it arrives:
1.Scan the box for damage.
2.Make sure the product name and model number match your order confirmation.
In the unlikely event that you receive an order with missing parts, please contact us at firstname.lastname@example.org. We will often provide the missing part quickly and free of charge.
You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
(Our return policy is slightly different for some products and special-occasion purchases.)
Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.
This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
You can return a large appliance within 30 days of delivery if it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
Before installing the appliance, please double-check the following when it arrives:
Don't accept the delivery if you receive the wrong item or it arrives damaged. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
1、To start a return, visit the contact us page or email to email@example.com
2、Please list the following in your email
Product Name&Item Number
Product State: open box, installed, used
Attach Picture or Video：
3. Send your email and you're done!
（We will respond to your email within two business days, excluding holidays and weekends, thank you for your understanding!）
Per our Return Policy, you can receive a refund through a Store Credit (never expires!) or to your original payment method, minus all related shipping costs.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
You can always contact us for any return questions at firstname.lastname@example.org.