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Shipping Policy

Shipping Costs & Tax

1. Free Standard Shipping On All Items.

2. All Taxes And Fees Are Borne By Us

Shipping Locations

1. Shipping is only valid for shipping addresses in Canada. If you need to ship it
to American addresses, please go to casainc.com.

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods

Shipping Methods

Orders will be shipped by express or truck, depending on package size.
Courier logistics service partners include UPS, FedEx, USPS, DHL, etc.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you place it or
the day after, but there are situations where it may take longer. If your item is in
stock, your order is estimated to ship on the next business day. All estimates are
based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The
items will usually be shipped out the next business day after we receive payment.
If you have ordered multiple items with different delivery destinations, you may
receive separate order shipments. Delivery will typically take 5 to 14 days,
depending on your destination and the shipping carrier. In the event of any
shipment not being fulfilled or shipped out after label creation, shipments
exceeding 8 business days have the option to choose order cancellations or
partial refunds. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed.
Nevertheless, it is ensured that your order will be processed in a fast manner
when weather permits.

CASAINC takes every reasonable precaution to ensure that the products are not
damaged during shipping. However, damage to products can occur during travel
from the Casainc shipping facility to homes or businesses. If the item is damaged
in transit, please choose the corresponding item in “My Orders” to apply for a
refund or a return within 3 business days after receiving your package. Note any
visible damages (scrapes, dents, etc.) or operationally damaged (the system will
not work), take the digital photographs and provide Casainc with proof of the
damage in detail, as this will assist us in processing your order refund.


Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email
to confirm your order details. Once your item ships, you will receive a Shipment
Confirmation email, including your order number, the carrier's information, the
date and time the order was placed, the status of the order, and package tracking
numbers for items that have shipped. For the exact locations of your shipment,
please track your items on the carrier's official website.


1. Please verify you have the correct shipping address on your order PRIOR to
making payment, as this is the address we will ship to.

2. We are not responsible for any return shipping cost if the product didn’t meet
your expectations nor placed the wrong order after the order has been shipped

3. Items that weigh less than 150 lbs will be dispatched by UPS. While items that
weigh more than 150 lbs will be delivered by truck.